Shipping policy
We normally ship via MRW. Shipping costs 4,95€ for products (24/48h shipping) and 9,95€ for live food and invertebrates (24h shipping arrives before 14h), free of charge if both are over 65€. The shipping time is the time it takes for the transporters to deliver it once they have received it. We do not send live animals to the islands and the shipping cost is higher, which is calculated on the payment screen.
On the other hand, shipments of frozen rodents will have an extra charge of 15€ as it has a special packaging in a cork box with ice sheets and has a guarantee that it will arrive safely.
We ship from Monday to Thursday. Our customers receive the package the next day from 9:00 to 19:30h in the case of products and before 14h in the case of live animals. During the high season (November, December and January) the delivery companies tend to have more delays, especially with orders that do not contain live animals, which is why we recommend that you place your order in good time.
For live food orders placed from Thursday onwards, it is possible that they will be delivered the following Tuesday, as if we do not have stock of something you have ordered, we will receive it and send it out.
SHIPMENTS TO FRANCE. We normally ship via UPS. Shipping costs 14,95€ if it is not very bulky and 24,95€ if it is bulky (48/72h shipping) free if it exceeds 89€ and it is not very bulky. The shipping time is the time it takes the carriers to deliver it once they have received it.
We ship internationally on Mondays and Tuesdays, to facilitate the arrival that same week.
SHIPMENTS TO THE REST OF EUROPE. We normally ship via UPS. Shipping costs 18,95€ if it is not very bulky, 24,95 if it is bulky and 49€ if it is very bulky (Shipping 2-7 working days), Free if it is over 89€ and it is not very bulky. The shipping time is the time it takes the carriers to deliver it once they have received it.
We ship internationally on Mondays and Tuesdays, to facilitate the arrival that same week.
GENERAL TO ALL
In the high season (November, December and January) the delivery companies tend to fail more, especially with orders that do not contain live animals, so we recommend that you make your order in good time.
As a general rule, deliveries will be sent out the day after payment is received, unless it is made early in the morning and we have time to prepare and send it the same day.
For the welfare of live animals we DO NOT DELIVER on Fridays or the eve of public holidays. IMPORTANT the customer is the one who must know if in his town or city is a holiday on the day of delivery of the package, as we can not be aware of the holidays throughout Europe. In this case, WE WILL NOT BE RESPONSIBLE for the state in which the package arrives in poor condition.
We guarantee correct delivery unless it is not picked up at the first delivery attempt.
Shipping costs are calculated on the payment screen.
The costs for customs clearance are not included in the shipping price, and it will be the buyer himself who will have to pay them in case they are generated.